We only accept online order. Please use our secure online form, click here.

Order Minimums:
While N Scale Supply appreciates your business we have to keep our order processing costs under control. For domestic USA orders need to be at least $20 for product. Foreign/International orders must be more than $50US for product. These minimums are not including shipping.

Address
If you need to mail us payment our address is below. You must first place your order online and we will respond with the total.

N Scale Supply
6395 West 56th Ave
Arvada, CO 80002

Payment
All payments are to be in US funds. Payments may be made by check (personal, cashiers or money order), Visa, MasterCard, Discover and other Novus cards. We now also accept Paypal. Sorry but we cannot process COD's. NOTE: Reservations can only be made with a credit card. Check and PayPal can not be used for reservations.

Shipping Charges

Typical Cost using Priority Mail® $100.00 Insurance included 1 Pound 2 Pound 3 Pound 4 Pound 5 Pound ALABAMA $6.95 $9.95 $11.95 $15.25 $17.25 ALASKA $6.95 $11.65 $14.95 $17.95 $21.25 ARIZONA $6.95 $7.25 $9.25 $10.25 $11.65 ARKANSAS $6.95 $9.25 $10.70 $15.05 $17.05 CALIFORNIA $6.95 $9.25 $10.70 $15.05 $17.05 COLORADO $6.95 $6.95 $7.85 $9.00 $10.25 CONNECTICUT $6.95 $10.45 $12.95 $16.25 $18.50 DELAWARE $6.95 $10.45 $12.95 $16.25 $18.50 DISTRICT OF COLUMBIA $6.95 $10.45 $12.95 $16.25 $18.50 FLORIDA $6.95 $9.95 $11.95 $15.25 $17.25 GEORGIA $6.95 $9.95 $11.95 $15.25 $17.25 HAWAII $6.95 $11.65 $14.95 $17.95 $21.25 IDAHO $6.95 $9.25 $10.70 $15.05 $17.05 ILLINOIS $6.95 $9.25 $10.70 $15.05 $17.05 INDIANA $6.95 $9.25 $10.70 $15.05 $17.05 IOWA $6.95 $7.25 $9.25 $10.25 $11.65 KANSAS $6.95 $7.25 $9.25 $10.25 $11.65 KENTUCKY $6.95 $9.95 $11.95 $15.25 $17.25 LOUISIANA $6.95 $9.25 $10.70 $15.05 $17.05 MAINE $6.95 $10.45 $12.95 $16.25 $18.50 MARYLAND $6.95 $10.45 $12.95 $16.25 $18.50 MASSACHUSETTS $6.95 $10.45 $12.95 $16.25 $18.50 MICHIGAN $6.95 $9.25 $10.70 $15.05 $17.05 MINNESOTA $6.95 $9.25 $10.70 $15.05 $17.05 MISSISSIPPI $6.95 $9.25 $10.70 $15.05 $17.05 MISSOURI $6.95 $9.25 $10.70 $15.05 $17.05 MONTANA $6.95 $7.25 $9.25 $10.25 $11.65 NEBRASKA $6.95 $7.25 $9.25 $10.25 $11.65 NEVADA $6.95 $9.25 $10.70 $15.05 $17.05 NEW HAMPSHIRE $6.95 $10.45 $12.95 $16.25 $18.50 NEW JERSEY $6.95 $10.45 $12.95 $16.25 $18.50 NEW MEXICO $6.95 $7.25 $9.25 $10.25 $11.65 NEW YORK $6.95 $10.45 $12.95 $16.25 $18.50 NORTH CAROLINA $6.95 $10.45 $12.95 $16.25 $18.50 NORTH DAKOTA $6.95 $7.25 $9.25 $10.25 $11.65 OHIO $6.95 $9.95 $11.95 $15.25 $17.25 OKLAHOMA $6.95 $7.25 $9.25 $10.25 $11.65 OREGON $6.95 $9.25 $10.70 $15.05 $17.05 PENNSYLVANIA $6.95 $10.45 $12.95 $16.25 $18.50 RHODE ISLAND $6.95 $10.45 $12.95 $16.25 $18.50 SOUTH CAROLINA $6.95 $9.95 $11.95 $15.25 $17.25 SOUTH DAKOTA $6.95 $7.25 $9.25 $10.25 $11.65 TENNESSEE $6.95 $9.25 $10.70 $15.05 $17.05 TEXAS $6.95 $9.25 $10.70 $15.05 $17.05 UTAH $6.95 $7.25 $9.25 $10.25 $11.65 VERMONT $6.95 $10.45 $12.95 $16.25 $18.50 VIRGINIA $6.95 $10.45 $12.95 $16.25 $18.50 WASHINGTON $6.95 $9.95 $11.95 $15.25 $17.25 WEST VIRGINIA $6.95 $9.95 $11.95 $15.25 $17.25 WISCONSIN $6.95 $9.25 $10.70 $15.05 $17.05 WYOMING $6.95 $6.95 $7.85 $9.00 $10.25 Military "State" APO $6.95 $10.45 $12.80 $16.00 $18.25

• UNITED STATES LOWER 48: The vast majority of our orders ship Postal. Orders over 4 pounds or bulky items we prefer to ship FedEx Ground. Orders shipping Fedex Ground will be charged actual cost of shipping. Note: Fedex can not ship to PO Boxes.
• Additional charges:
  • Orders including flex track will be charged actual cost. Please note that some things should not be shipped together, for example a bag of plaster and three pieces of flex track. If necessary items will be shipped in separate boxes and actual shipping charges will be billed.
  • Excessively large orders containing items such as Woodland Scenics foam Subterrain products will be charged actual shipping costs.
  • Orders shipped in multiple boxes will be charged actual shipping costs.
• Insurance: All packages will be insured. Orders over $100.00 we will add $1.00 per $100 value to the shipping charges above.
• We cannot ship using a customers UPS, FedEx or DHL shipping account.
• ALASKA/HAWAII: Priority Mail is the best way to ship to these locations.
• NOTE: For Miliatary APO/FPO addresses we will charge our normal US Priority mail rate, no additional fee's or handling charges. Customs paperwork will be filed if required.
• Our shipping and handling policy can be revised at any time. We will try to give our customers as much advance notice as possible.

INTERNATIONAL ORDERS: will be charged the actual US Postal Service Air Parcel charge including insurance plus a $4.00 handling/packing fee.

Priority Mail® International Typical Cost using Priority Mail® International (6-10 DAYS) $100.00 Insurance and $4.00 handling fee included 1 Pound 2 Pound 3 Pound 4 Pound Australia $46.36 $49.20 $53.30 $57.40 Western Australia $46.35 $49.20 $53.30 $57.40 Canada $34.40 $35.85 $38.20 $40.50 France NA NA NA NA Germany $41.30 $43.10 $46.05 $$48.95 Italy $44.35 $45.70 $48.20 $50.70 Japan $48.95 $50.45 $53.25 $56.05 Mexico NA NA NA NA New Zeland $46.36 $49.20 $53.30 $57.40 South Africa NA NA NA NA Sweden $44.35 $45.70 $48.20 $50.70 Switzerland $44.35 $45.70 $48.20 $50.70 Spain $44.35 $45.70 $48.20 $50.70 United Kingdom (Great Britian) $48.45 $50.90 $54.70 $58.50

Express Mail® International Typical Cost using Express Mail® International (3-5 DAYS) $100.00 Insurance and $4.00 handling fee included 1 Pound 2 Pound 3 Pound 4 Pound Australia $61.15 $65.20 $70.32 $75.50 Western Australia $61.15 $65.20 $70.32 $75.50 Canada $43.75 $47.00 $51.05 $55.15 France $53.40 $60.15 $63.00 $65.90 Germany $58.00 $59.55 $62.20 $64.90 Italy $56.20 $58.60 $62.05 $65.55 Japan $49.76 $54.90 $60.80 $66.70 Mexico $51.35 $53.55 $56.70 $59.85 New Zeland $61.15 $65.20 $70.32 $75.50 South Africa NA NA NA NA Sweden $56.20 $58.60 $62.05 $65.55 Switzerland $56.20 $58.60 $62.05 $65.55 Spain $56.20 $58.60 $62.05 $65.55 United Kingdom (Great Britian) $58.60 $61.25 $65.00 $68.80

We will gladly estimate the shipping and handling charge of an order, please email us at sales@nscalesupply.com.

Reservations
N Scale Supply processes hundreds of reservations a year for products. In fact its pretty much the norm in N Scale. As manuf. move to more and more limited releases, you must reserve product in order to be sure of getting it. We require a credit card on file to accept a reservation (or a non-refundable deposit must accompany the reservation). With a credit card on file, we wait until the product arrives. Once the product arrives your card is charged, including shipping, and the product is immediately sent out to you.
Please note that on some products we give a reduced reservation price. If we cannot charge your card at the time the product arrives, you may loose your reservation pricing and your spot on the list. Its very important that you keep us informed of any changes in your payment and shipping info.

Returns
Defective Product: If you receive defective product please contact us as soon as possible. We can only accept product for refund within thirty days of purchase. NOTE: If you want the product replaced or repaired most manufacturers desire that the customer deal directly with them for defective product. We will notify you if this is the case and can provide the contact information for the manufacturer.
DCC Decoders: We do not accept returns of DCC Decoders, you must deal with the manufacturer for these products.
Other Returns: If you decide you do not want the items purchased you may return it within thrity days of purchase. Product must be new/unused in the original packaging in resellable condition. A 15% restocking fee will be charged (Brass carries a 25% restock fee). Product is not accepted for return after 30 days.
NOTE: YOU MUST CONTACT US FOR A RETURN AUTHORIZATION.

Privacy Policy
WE WILL NOT SELL, RENT OR GIVE AWAY YOUR NAME, ADDRESS, PHONE NUMBER OR ANY INFO WE HAVE ON YOU TO ANYONE (unless required by law). Your info is collected solely to facilitate processing your orders. Occasionally over the years we have done a mailing to indicate that we are moving or offering a sale or special discount. These are only done internally, we have never used an outside firm or service for this. Your info has and will stay within the boundaries of N SCALE SUPPLY. end of story.